Archived: BPAS - Eastbourne

Staff told us that they worked on their own supported by the BPAS counselling advisor and they worked closely as a team. The staff member said “Very good company to work for.”

From talking with staff and viewing the content policy and procedures, we saw that staff ensured that before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Patients who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Patients were made aware of the complaints system. This was provided in a format that met their needs.

Staff told us that they worked on their own supported by the BPAS counselling advisor and they worked closely as a team. The staff member said, 'I enjoy my job and BPAS support our training and supply extra training to extend our role.'

We found that patients felt fully involved in their care and treatment. We saw that all aspects of treatment was consented to, and documented by both the patient and staff.

The consulting rooms seen were clean, hygienic and comfortable. We saw that the service followed the procedures and policies for infection control.

Patients were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard