20 July 2023
During an inspection looking at part of the service
About the service
Shaf Lodge is a Supported Living Scheme providing the regulated activity of personal care and support to people living in rented accommodation with a tenancy agreement in place. The service supports autistic people and people with a learning disability; and those with mental health needs in small houses in residential areas, for between 2 and 5 people. The service can support up to 30 people in total within 9 Supported Living Schemes.
Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 5 people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
Right Support:
Staff supported people to have the maximum possible choice, control, and independence over their own lives.
Staff supported people to take part in activities and pursue their interests in their local community.
Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.
Staff supported people with their medicines.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse.
The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
People’s support plans reflected their range of needs.
Where appropriate people were supported to take positive risks.
Right Culture:
People received good quality care and support.
Staff knew and understood people well and were responsive to their care and support needs.
Management and staff put people’s needs and wishes at the heart of everything they did.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Requires Improvement [published 30 November 2021]
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an announced comprehensive inspection of this service between 6 and 13 October 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve the need for consent, safe care and treatment and good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions of ‘Safe’, ‘Effective’ and ‘Well-Led’ which contain those requirements.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Shaf Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.