Motorsport Vision - Snetterton Circuit

Updated 11 January 2022

Motorsport Vision – Snetterton Circuit is operated by Motorsport Vision Limited. MSV is an independent ambulance service based at a racing track. The service assesses and provides emergency medical treatment to visitors, staff and event participants at Snetterton Circuit. The service has two emergency ambulances to allow for the transfer of patients to hospital, and one rapid response vehicle (for on-site use only).

Ambulances and staff are based at a medical centre adjacent to the racetrack. The registered manager for Motorsport Vision – Snetterton Circuit is the medical centre manager. The medical centre is not within the scope of our regulation and we did not inspect it. However, we make reference to the centre because it was used as a staff base, administrative base, and storage of equipment and medicines.

The main service provided was emergency and urgent care through the provision of emergency medical cover for non-race events. The service also transports patients from the circuit site to hospital in the event of a medical emergency. In 2020, 12 patients with traumatic injuries were transported to the nearest hospital and one patient was transported with an emergency medical need.

Updated 11 January 2022

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave patients pain relief when they needed it. The service met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 11 January 2022

We rated the service good because it was safe, effective, caring, responsive and well led.