We were unable to speak with any of the people who used the service. We looked at ten patient report forms which were filled in when anyone required treatment. We saw an assessment of the patient's condition had been undertaken and appropriate treatment given.
We found both the medical centre and the vehicles to be clean, tidy and in a good state of repair.
We saw records to show staff were regularly completing the required paperwork in relation to the safe keeping of medicines .
We saw equipment used at the service was regularly maintained to help ensure equipment was suitable for purpose.
We found the provider had not operated effective recruitment procedures in order to ensure staff were of good character and had suitable qualifications, skills and experience.
Records were kept securely and could be located promptly when needed
The provider had recently introduced a 'Questionnaire on Patient Care Service at Medical Centre, Brands Hatch' which asked people who had used the service to comment on the treatment they had received.