- Dentist
Cheadle Village Dental Practice
Report from 30 August 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 5 February 2025. We found the practice had met regulations. Infection control procedures in place were effective. The practice had effective systems to identify and manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Cheadle, Greater Manchester and provides private dental care and treatment for adults and children. There was no step-free access to the practice, however car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 2 treatment rooms. The total number of staff was 5. During the assessment we spoke with 1 dentist, 1 dental hygienist, 1 dental nurse and 1 receptionist. We gathered feedback from staff and spoke to a range of staff during our assessment.
People's experience of this service
Prior to our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 12 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Friendly and efficient staff. My treatment was completed successfully without any anxiety on my behalf. The dentist is easy to talk to and understanding of any concerns. The other members of staff are very welcoming and put one at easy”, “Excellent service. Provide information about why treatment is needed and carry it out in a professional manner. All the staff at the surgery are helpful and friendly”, “Honest opinion of state of my teeth. The dentist keeps an eye on issues and follows up” and “The practice has always been willing to go the extra mile to accommodate urgent needs and the standard of care”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.