We carried out a review of the data available to us about The Woodlands on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Woodlands, you can give feedback on this service.
The Woodlands is a small location providing accommodation for up to five people with learning disabilities and who require nursing or personal care. Accommodation was provided in one adapted building. At this inspection five people were living there.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.
People's experience of using this service and what we found
People received safe care and support as the systems and procedures at The Woodlands were effective in identifying improvements needed in safety.
People received their medicines safely. Staff members followed the guidelines in place for safely supporting people. The provider had effective systems in place to identify any potential errors with medicines.
People had individual assessments of risk associated with their care and support. Staff members were aware of the necessary action they should take in the event of an emergency.
Staff members followed effective infection prevention and control measures.
The providers quality monitoring procedures were effective in identifying and driving good care and support.
People were protected from harm and abuse as the staff team had been trained to recognise potential signs of abuse and understood what to do.
People had information on how to raise concerns and were confident any issues would be addressed correctly.
The management team supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision. People had access to additional healthcare services when required.
People were supported to maintain a healthy diet by a staff team which knew their individual likes and dislikes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received help and support from a kind and compassionate staff team with whom they had developed positive relationships. People were supported by staff members who were aware of their individual protected characteristics like age, gender, disability and religion.
People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them.
The provider, and management team, had good links with the local communities within which people lived.
Rating at last inspection
The last rating for this service was 'Good', (published 04 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for The Woodlands on our website at www.cqc.org.uk
The Woodlands is a small location providing accommodation for up to five people with learning disabilities and who require nursing or personal care. At this inspection five people were living there. The Woodlands is located in the grounds of Overely Hall School
A registered manager was in post and was present on day two of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe as staff had been trained and understood how to support people in a way that protected them from danger, harm and abuse. People had individual assessments of risk associated with their care. Staff knew what to do in order to minimise the potential for harm. People and staff undertook regular emergency practices and knew what to do in such situations in order to keep themselves safe.
People were supported by enough staff to safely meet their needs. When peoples need increased the provider had systems in place to provide additional staff members to safely assist them. People received help with their medicines from staff who were trained and assessed as competent to support them safely. The provider followed safe recruitment practices and completed checks on staff before they were allowed to start work.
Staff members had received training appropriate to the needs of those they supported and had the skills and knowledge to meet people’s individual needs. Staff members were aware of current guidance and legislation that governed their practice.
People were supported in a way that maintained their individual rights. People were involved in decisions about their care and were given information they needed in a way they understood. When people were not able to make decisions themselves staff members knew what to do to ensure any decisions made were in their best interests.
People had positive and caring relationships with the staff members who supported them. People’s personal histories, likes and dislikes were known by staff who assisted them in a way which was personal to them.
People had their privacy and dignity respected by staff members who supported them.
People were supported to eat and drink sufficient amounts to maintain good health. People had access to healthcare when needed and staff responded to any changes in needs promptly and consistently.
Staff were supported by a management team who they found approachable and supportive. The provider undertook regular quality checks in order to drive improvements. People were involved in their home and felt their opinions mattered to the provider. The provider had systems in place to respond to the suggestions of others.