• Care Home
  • Care home

Archived: Broomhill Lodge

Overall: Good read more about inspection ratings

1 Broomhill Road, Goodmayes, Ilford, Essex, IG3 9SH (020) 8590 3427

Provided and run by:
Mr Alan Philp

Important: The provider of this service changed. See new profile

All Inspections

31 October 2017

During a routine inspection

This inspection took place on 31 October 2017 and was announced. At our last inspection in August 2015, we found the provider was meeting the regulations we inspected and the service was rated “Good”. At this inspection, we found that the service continued to be rated “Good”.

Broomhill Lodge provides personal care and accommodation for up to eight adults with a learning disability. At the time of our visit, seven people were using the service.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected against the risks of abuse as staff were clear of their responsibilities to protect people from harm. Staffing levels were sufficient to meet people’s needs and recruitment processes were safe.

People received food and drink according to their needs and were also supported with medicines administration by staff who had been trained to do so. They had access to health and social care professionals when required.

People received care and support which were responsive to their needs. Individual risks to people had been assessed and recorded in their care plans to keep them safe. People were supported to take part in a wide variety of social activities and to keep in touch with their relatives.

Staff were knowledgeable about people they supported. People had good relationships with staff and were encouraged to make informed decisions about their care and support. We observed positive interactions between people and staff.

Staff received training, supervision and support to give them the necessary skills and knowledge to help them meet the needs of people who used the service.

People and their relatives felt the service was well run and they could discuss the any issues with the registered manager. There were effective systems in place to seek the views of people, relatives, staff and other professional about the running of the service. People and relatives had no complaints about the service but knew who to speak to if they were unhappy.

11/08/2015

During a routine inspection

This inspection took place on 11 August 2015 and was unannounced. At our last inspection in May 2014 we found the provider was meeting the regulations we inspected.

Broomhill Lodge is registered to provide accommodation and support with personal care for up to eight adults with learning disabilities.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service told us they were happy living at the service. Relatives told us they were very happy with the support and care provided.

There were enough staff to support people at the time of the inspection. People were supported by staff who had the skills to meet their needs. Staff had received training and felt supported in their roles. There were systems in place to recruit staff who were suitable to work in the service.

People's medicines were managed safely and staff followed the organisation's guidance in administration, storage and disposal of people's medicines.

People were at the centre of their care and staff were responsive to their needs. Care plans focused on the individual needs and recorded people’s personal preferences. They could accessed health care professionals when they needed them.

People were supported to maintain independence and control over their lives by staff who treated them with dignity and respect. People were supported to make decisions and choices about the care they received. Staff understood and promoted people’s rights and knew how to protect people against the risk of abuse or harm. Staff were kind and caring and had developed positive working relationships with the people they supported.

People were encouraged to participate in a range of activities.

The registered provider had a complaints policy in place and quality of the service was regularly monitored. Feedback was encouraged from people, visitors and professionals and used to improve and make changes to the service. Staff knew how to raise concerns on behalf of the people they supported.

There was a positive and open culture in the service. The registered manager was approachable and supportive and ensured people were well cared for. People and their relatives spoke positively about the registered manager.

1 May 2014

During a routine inspection

We considered our inspection findings to answer questions we always ask;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

This is a summary of what we found-

Is the service safe?

The service had suitable arrangements in place to protect people against the risks associated with the unsafe management of medicines, which included the obtaining, recording, administering, safe keeping and disposal of medication.

People who used the service were protected from the risk of abuse because the provider had taken steps to identify the possibility of abuse and prevent abuse from happening.

Is the service effective?

We looked at a sample of care plans and we could see the process that was in place to make sure everyone was supported in line with their preferences. Any problems and ways that these would be managed were identified and regular reviews made sure that changes were monitored and addressed.

Is the service caring?

People had their dignity and privacy respected. There were processes in place to ensure that people who used the service were able to contribute to discussions about how they preferred to be cared for and supported. Where they were unable to participate in this process they were represented by others who made decisions in their best interests.

Is the service responsive?

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.

Is the service well-led?

People who used this service were able to make choices with regard to their daily lives such as what they would like to wear or to eat or whether they would like to join in any activities. Staff helped them in the way that they preferred and they had their wishes, privacy, dignity and independence respected. The staff interactions we observed were positive.

7 November 2013

During an inspection looking at part of the service

We carried out a scheduled inspection at Broomhill Lodge in June 2013. We found the service was non-compliant in Outcome 13 (Staffing), as the evening staff were not able to respond to people's requests for support without delay. The provider told us they would increase staffing levels from July 2013 onwards.

At this inspection visit we found there were now sufficient staff allocated to the afternoon/evening shift in order to safely meet the needs of people using the service.

29 June 2013

During a routine inspection

During this inspection we spoke with all of the eight people living at the care home, and the relatives of two people. One person using the service told us, "you can look at my room. We went on holiday last week and we go to the zoo", and another person said, "I like living here because my best mate lives here too. I can watch all of my favourite TV programmes and go out with the staff." The relatives of two people using the service both said they were very satisfied with the quality of care provided at Broomhill Lodge. One relative said, "the staff are just fantastic. I see them every week and they will ring me if there is any problem. I know [my relative] is getting great care."

People and/ or their representatives, were provided with appropriate information in order to make informed decisions about their care. People's needs were fully assessed and they were provided with suitable care and support to meet their identified needs. Risk assessments were in place for agreed areas of risk, which meant that people were supported safely.

People told us they felt safe and there were systems in place to protect people from the risk of abuse.

There were sufficient staff to support people to access facilities in the community, although we observed that the staff were very busy during part of the inspection visit.

People using the service and their representatives were provided with guidance about how to make complaints.

31 January 2013

During a routine inspection

People told us they were treated with dignity and respect, and that they could make choices over their daily lives. When asked if they were able to get up and go to bed when they chose, one person replied 'yeah, I do it myself.' We observed that staff interacted with people in a friendly and respectful manner. We saw that care plans and risk assessments were in place. These were person centred, based around the needs of the individual. Health Action Plans were in place, and people told us they were supported with medical appointments. One person said 'the optician comes to Broomhill.'

We found that medications were stored securely and staff were aware of procedures for administering medications. Communal areas of the home were accessible to people, and steps had been taken to ensure the environment was safe. People told us they liked the physical environment, one person said 'I like my room.' We found that systems were in place for monitoring and assessing the quality of care at the service.