31 October 2017
During a routine inspection
Broomhill Lodge provides personal care and accommodation for up to eight adults with a learning disability. At the time of our visit, seven people were using the service.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected against the risks of abuse as staff were clear of their responsibilities to protect people from harm. Staffing levels were sufficient to meet people’s needs and recruitment processes were safe.
People received food and drink according to their needs and were also supported with medicines administration by staff who had been trained to do so. They had access to health and social care professionals when required.
People received care and support which were responsive to their needs. Individual risks to people had been assessed and recorded in their care plans to keep them safe. People were supported to take part in a wide variety of social activities and to keep in touch with their relatives.
Staff were knowledgeable about people they supported. People had good relationships with staff and were encouraged to make informed decisions about their care and support. We observed positive interactions between people and staff.
Staff received training, supervision and support to give them the necessary skills and knowledge to help them meet the needs of people who used the service.
People and their relatives felt the service was well run and they could discuss the any issues with the registered manager. There were effective systems in place to seek the views of people, relatives, staff and other professional about the running of the service. People and relatives had no complaints about the service but knew who to speak to if they were unhappy.