9 October 2012
During a routine inspection
Both people we spoke with said that all the care staff listened to what they said, respected their privacy and dignity and encouraged them to be as independent as possible. They told us that they felt safe with the staff who came into their homes. They said they were asked what they thought of the service by the managers and they were encouraged to say what they thought. They said that they were listened to by the staff and the management team. We spoke with one person's relative, who also gave positive feedback about the service.