15 June 2012
During a routine inspection
People that we spoke with said that they and their relatives were involved in agreeing and planning their care. People told us that the staff that supported them treated them with respect and dignity. One person said: 'Someone came out and assess and we agreed a plan of action. Mom doesn't fully understand what is happening, but they spoke to her and yes she was involved.'
We found that people's needs were assessed and planned for and that care was delivered in line with their agreed plan. We saw that the provider took account of people's diverse needs whilst delivering the care. People told us they were happy with the care they received and had no concerns whatsoever about the service.
People told us they felt safe using the service and with the staff that visit them. We found that people who use the service were protected from the risk of abuse, because the provider had systems in place to help to identify and prevent abuse from happening.
We found that people received a service from staff that were generally trained and supported to meet their needs. Staff we spoke with were confident in their role.
People told us that they were able to raise their concerns with the provider and felt they would be acted upon. One person said 'They asked at the review if I was happy with the service. They said to ring the office if I had any concerns.' People told us their care was reviewed and they were asked their views on the quality of the service they received. We found that the provider monitored the service delivered to ensure that it met the needs of the people supported.