Background to this inspection
Updated
24 March 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service provides care and support to people living in a ‘supported living’ setting so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced to enable us to ensure there would be someone available in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
During the inspection
We spoke with the registered manager, a senior support worker and received email feedback from a support worker. We spoke with 3 people who use the service; two of these people were not receiving regulated activity but were able to tell us about aspects of the service which were relevant to our inspection. We spoke with 2 relatives of a person receiving support. We took their feedback into account and discussed it with the registered manager but have not referred to it specifically in our report, due to confidentiality. We reviewed other records relating to the running of the service such as accident and incident records and audits.
Updated
24 March 2023
About the service
Seeability South Gloucestershire is a supported living service providing personal care to people in their own specialist housing. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there was one person receiving regulated activity.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Support:
• People were supported by staff to pursue their interests.
• Staff supported people to achieve their aspirations and goals.
• Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
Right Care:
• People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
• The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
• Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right Culture:
• Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.
• The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people’s views.
• People’s quality of life was enhanced by the service’s culture of improvement and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 7 October 2017)
Why we inspected
We inspected the service due to the length of time since our previous comprehensive inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.