About the service Heywood Carers is a domiciliary care agency providing personal care to 38 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People continued to benefit from an exceptionally caring, kind and compassionate service. We received overwhelmingly positive feedback about the quality of care from people and their families.
Staff promoted a strong person-centred culture and were motivated to deliver care that met and exceeded expectations. Staff were supported by an exceptionally caring management team who encouraged initiative and valued the impact this had on people’s lives.
Staffing levels were enough to ensure that people's needs were met. Staff were safely recruited.
People told us they felt safe using the service. Risks associated with people’s health and care were assessed and mitigated.
Staff were knowledgeable and well-trained. Staff told us they received support from the care manager and worked well with their colleagues.
A person-centred approach had been adopted in the assessing, planning and delivery of people's care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well managed. Staff, people and their families praised the proactive and caring attitude of the care manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 8 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.