The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Primecare - Primary Care - Hereford GP Access Centre

Asda Building, Belmont Road, Hereford, Herefordshire, HR2 7JE

Provided and run by:
Nestor Primecare Services Limited

All Inspections

20, 22, 23 March 2013

During a routine inspection

We observed how the service ran and spoke to some people who were waiting to be seen. We had information that people who had used the service had received the care and treatment they needed. People appreciated that the service was available. We saw a comment about the service that said, 'very grateful that this walk-in centre is available, many thanks'. All of the staff we had contact with treated people in a respectful way.

We found evidence that people were provided with care and treatment that met their needs. The service worked hard to respond to people's needs quickly and took into account how urgent each person's medical needs appeared to be. There were effective procedures to look at what had happened if something went wrong with anyone's care and treatment. We saw evidence that in such situations all necessary steps were taken to identify the reasons.

The service managers checked and monitored the doctors and nurses working for the service. This was to help make sure that their qualifications, skills and experience were appropriate to the work they were doing.

There were effective arrangements for child protection and adult safeguarding. Staff were trained to know how to respond if they suspected abuse or neglect.

There were effective management arrangements in place at the service. Senior managers worked closely with front line staff. These arrangements were supported by close monitoring by the Herefordshire NHS Primary Care Trust (PCT).