About the service Arbor House is a residential care home providing accommodation and personal care for up to 40 people. The service provides support to older people and those living with dementia related needs, physical disabilities or end of life care. Accommodation is in one adapted building over two floors. At the time of our inspection there were 38 people using the service.
People’s experience of using this service and what we found
People and their relatives felt the service was safe. People were cared for by staff who were trained to promote people’s safety and understood safeguarding procedures. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risks to people’s lives had been assessed and kept under review. Care plans were person centred and staff understood how to manage risks to people. Medicines were administered by trained staff, in a safe manner. Staff worked in partnership with health care professionals to promote good outcomes.
Safe staff recruitment processes were followed. Staff were trained in their roles. There were enough staff working within the service to keep people safe. Staff received feedback on their performance through regular supervisions.
Environmental risks were assessed, and the premises and equipment used to promote people’s safety were clean and well maintained. Staff followed infection prevention control measures to ensure the risk of infection was managed.
Feedback received from people, relatives and staff about the registered manager was positive. All felt the service was well run and the registered manager was approachable and responsive.
Systems and processes to monitor the quality of the service were robust and action was taken when any problems were found. Lessons were learnt when things went wrong and changes were made to reduce further risk and improve the quality of care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 February 2019).
Why we inspected
The inspection was prompted in part due to concerns received about managing risks associated to people’s safety. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well-led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good, based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Arbor House on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.