The Care Quality Commission
  • Hospital
  • Independent hospital

Practice Plus Group Hospital, Southampton

Overall: Good read more about inspection ratings

Level C, Royal South Hants Hospital, Brintons Terrace, Southampton, Hampshire, SO14 0YG (01206) 752552

Provided and run by:
Practice Plus Group Hospitals Limited

Important: The provider of this service changed - see old profile

All Inspections

2nd November 2021

During a routine inspection

Our rating of this service went down. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • The service did not always manage medicines well.
  • There was ineffective oversight of medicines licensing.
  • Medicines were not always stored correctly.
  • Staff were not clear on the service values or strategy in place.

We rated this service as good because it was safe, effective, caring and responsive, and well led.

13 September 2018

During a routine inspection

Southampton Treatment Centre is operated by Care UK. The hospital has 19 beds. Facilities include a day ward, five operating theatres, pre-admission area and theatre sterile supplies unit and two endoscopy suites, one gynaecology suite, a physiotherapy gym room and outpatient facilities.

The hospital provides surgery and outpatients services. There were no services provided to persons under the age of sixteen. Day case and inpatient surgery specialities included major and minor orthopaedics, ears nose and throat, and general surgery. We inspected surgery and outpatient services.

We inspected this service using our comprehensive inspection methodology.

Our rating of this service improved. We rated it as outstanding overall.

  • Feedback from people who used the service was continually positive about the way staff treated people. People told us that staff went an extra mile and their care and support exceeded their expectations. They told us that staff had been kind and had treated them with compassion and care.
  • Patients felt really cared for and that they mattered. Patients told us they felt involved in the decisions about their care, and relatives told us they were kept informed and updated.
  • Patients were contacted by telephone three days prior to their admission date to check the patient understood their admission details and to check they were not suffering any illness. This helped identify any potential cancellation of operation allowing the service to offer that appointment to another patient.
  • The service had exceptional leaders at every level, who cared for their staff and did not expect them to do anything they themselves were not prepared to do. There was a learning culture where staff were encouraged to be honest, open and transparent.