15 July 2014
During a routine inspection
We inspected Comfort Call Durham on 15 July 2014 and the inspection was unannounced. Our last inspection took place in January 2014 and we found the service was meeting all the essential standards.
Comfort Call Durham is registered to provide personal care to people who need assistance but want to continue living in their own homes.
The service had a registered manager who had been in post since January 2012. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.
People who used the service told us they felt safe and staff knew what they doing.
We found staff received training relevant to their role and pertinent to the people they cared for.
We found arrangements were in place to support people who would find making decisions difficult. This meant people were cared for in a way they preferred.
People’s complaints and comments were responded to by the manager to ensure the service was responsive to people’s needs. One person said "Mother is very happy with the service. The carers know what to do and are polite and respectful" and another person said "The carers are very good".
We found the manager undertook auditing to monitor and improve the quality of the service.
At the time of our inspection there were approximately 350 people using the service.