We visited the registered office of the service on 13 and 17 January 2012. We saw a copy of the statement of purpose. It described the service as a reablement service. This offered adults care and support for up to six weeks in their own home to regain some independence after illness or injury.We followed the care of three people. Each person was at a different stage in the six week programme of service. We saw that each person had written assessments of their needs, an reablement plan and plans for the management of risks presented by their condition. The reablement plan was designed for review every week. This review assessed the persons progress against agreed goals set to regain independence in living skills.
We talked to care workers who had regularly visited the people whose care we followed. We found that each worker knew the needs of the person they supported. Each worker was able to describe the risks that the person's condition presented and the agreed plan for managing those risks. Workers told us that they were involved in the process of weekly assessment of each person's reablement programme.
Workers talked about people with respect. They were very interested in people's ability to regain skills that helped them to stay in their own home safely. We saw from training records that workers were qualified in social care. They had regularly up dated training relevant to the needs of people they supported.
We looked at some quality audit questionnaires that had been completed and returned to the service between October 2011 and December 2011. This was part of the provider organisation's procedures for monitoring and improving the service it provided. Questionnaires were filled in by people after their six week reablement programme had finished. The sample that we saw were very positive about the service.
One person wrote, 'I was happy to receive and appreciated the service that you provided.'
Another person wrote '.. they were all very pleasant and I shall miss them. I looked forward to their visits and they did an excellent job, nothing was too much for them.'
One person added, ' I found the timing of the visits sometimes awkward'apart from that I think you have a lovely staff'if I should need your help at another time I would be happy to see any one of them.'