About the service Always Home Care is a home care service, providing personal care and support to people in their own homes. At the time of the inspection, the service was supporting eight people.
People’s experience of using this service and what we found
Staff visited people on time and stayed as long as they should. No-one had experienced any missed visits. The provider recruited staff safely and staff knew how to protect people from abuse. Staff managed risks to people’s health and wellbeing appropriately. Staff administered people’s medicines safely and checked people’s equipment regularly to ensure it was safe for them to use.
The provider ensured staff completed the training needed to meet people’s needs. Staff supported people to eat and drink enough and ensured they received appropriate support with their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People liked the staff who supported them very much. They told us staff were caring, kind and respectful. Staff respected people's right to privacy and dignity and encouraged them to be independent when it was safe to do so. They respected people's diversity and involved people in decisions about their care.
People were supported by staff who knew them. They told us staff provided them with individualised support that reflected their needs and preferences. People had developed positive relationships with staff, which helped them avoid social isolation and loneliness. Staff offered people choices and encouraged them to make decisions about their care. No formal complaints had been received by the service.
Staff were clear about their roles and responsibilities and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people received the support they needed. People, relatives and staff were happy with how the service was being managed. Staff felt valued and well supported by the care co-ordinator and provider. The provider had effective oversight of the service and the support staff provided to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 18 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.