5 January 2017
During a routine inspection
This branch of Mears Care was providing support to 80 people who lived in their own homes, at the time of the inspection. These people lived in South Gloucestershire. The service employed 28 care staff.
There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.
People said the care they received was safe. They were happy with the care staff who were supporting them. Staff had received safeguarding adults training and knew what to do if there were concerns about a person’s welfare. They had also received moving and handling training therefore those people who required assistance to move, were supported safely. Staff were recruited following robust recruitment procedures which meant unsuitable staff could not be employed. Risk assessments were completed and management plans were put in place to manage the risk. Where required people were supported to take their medicines safely.
People received an effective service that met their care and support needs. They received the service they expected and had agreed upon. Staff were knowledgeable about the people they supported and received the appropriate training and support to enable them to undertake their roles effectively. Where identified in the assessment process, people were provided with support to have food and drink. People were supported to access health care services if needed.
People received a caring service. They reported the care staff were kind and caring and were treated with kindness and respect. Staff had good relationships with the people they were supporting. People were involved in having a say about the support they received and how their service was delivered.
People received a service that was responsive to their individual care and support needs. Assessment and care planning processes ensured that each person received the service they needed. Their preferences and choices were respected. People were provided with copies of their plans and knew what service was provided. People were asked to express their views about the service they received and were listened to.
People received a service that was well-led. The registered manager provided good leadership and management for the staff team. Recent changes to the office structure had been as a result of feedback received from people using the service and staff. The quality and safety of the service was regularly monitored and used to make improvements. The service had a plan for making improvements.