24 September 2019
During a routine inspection
Ashurst Park Care Home is a residential care home with nursing for 53 older people.
At the time of this inspection there were 47 people living in the service. Some people lived with dementia and had special communication needs.
People's experience of using the service and what we found
People and their relatives were positive about the service. A person said, “The staff here are very good and all of them are kind to me.” Another person smiled and pointed in the direction of their bedroom when we used signed-assisted language to ask them about their home. A relative said, "In general, we’re lucky to have a good home near to us and I know mum is safe here.”
People were safeguarded from the risk of abuse. People received safe care and treatment in line with national guidance from nurses and care staff who had the knowledge and skills they needed. There were enough nurses and care staff on duty and safe recruitment practices were in place. People were supported to take medicines safely and lessons had been learned when things had gone wrong. Good standards of hygiene were maintained and people had been helped to quickly receive medical attention when necessary.
People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
The accommodation was well maintained, people’s privacy was respected and confidential information was kept private.
People were consulted about their care, given information in an accessible way and supported to pursue their hobbies and interests. Complaints were quickly resolved and people were treated with compassion at the end of their lives so they had a dignified death.
Quality checks were completed and people had been consulted about the development of the service. Good team work was promoted, regulatory requirements had been met and joint working was promoted.
For more details, please read the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was rated good at our last inspection (published 27 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.