We carried out a review of the data available to us about Brightside Carers Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brightside Carers Ltd, you can give feedback on this service.
Brightside Carers Ltd is registered to provide personal care to people in their own homes. There were 25 people receiving care and support at the time of the inspection.
People’s experience of using this service:
People told us they felt safe with the support of staff. Risks to people had been assessed and staff had a good understanding of these risks and how to minimise them.
Where required people were supported to receive their medication as prescribed and staff demonstrated a good knowledge of types and signs of abuse and how to report concerns of abuse.
People were supported by staff who had the skills to meet their needs. People were able to consent to their care and we saw staff understood the importance of seeking consent before providing support. However, we found that the management team could improve their understanding of the Mental Capacity Act 2005 to ensure the principles of the act were promoted consistently.
People’s nutritional needs were met, and people were happy with the support they received to enjoy a choice of meals. People were supported to access healthcare professionals when required.
People spoke very positively about the staff that supported them and told us staff were kind and caring in their approach. People’s privacy and dignity was respected, and their independence was maintained and encouraged.
People received individualised care and support from regular staff that demonstrated detailed knowledge of people’s individual needs. The service supported and employed a number of people of Asian heritage. We saw guidance information for staff had been translated to support staff where English was not their first language. The provider also had plans in place to produce information such as individual care plans and the provider’s newsletter, in people’s first language to aid their understanding.
People told us they were involved in their care and their needs were assessed and reviewed on a regular basis. People’s care records were person centred and guided staff on the way they preferred their care and support to be provided.
People and relatives told us they had not needed to make a complaint but knew how to and would feel comfortable doing so should they need to. Where people had raised concerns, they advised the provider had taken prompt action to resolve the issue.
The management team had systems in place to monitor the quality of the service that they provided and looked to develop the service further. People, their relatives and staff all spoke positively about the service and said it was well managed.
Rating at last inspection:
At the last inspection we rated Brightside Carers Ltd as ‘Good’ (report published on 17 January 2017).
Why we inspected:
This was a planned inspection which took place on 28 June 2019. Telephones calls were made to people receiving care and their relatives on 02 July 2019.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
The service currently provides care and support to 12 people within their own homes. There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection of this service which was registered in November 2015 with the Care Quality Commission.
The registered manager had quality assurance and audit systems in place to monitor the care and support people received. People and their relatives told us that they felt safe with the service provided. There were processes and systems in place that kept people safe and protected them from the risk of harm.
People were supported to make choices and involved in the care and support they received. The registered manager had not fully implemented the Mental Capacity Act when supporting people who may have lacked capacity to make their own decisions.
Staff had undertaken training and understood the different types of abuse and knew what action they would take if they thought a person was at risk of harm. Staff had also been trained to administer medicines where needed. People were supported by staff that had been safely recruited.
People felt staff had the skills and knowledge to care for and support them well. Staff met people's individual needs and preferences when supporting them. Where appropriate, people were supported by staff to access health care professionals.
Staff were caring, and treated people with dignity and respect. People's choices and independence were respected and promoted. People felt they could speak with the registered manager about their worries or concerns and said they would be listened to and have their concerns addressed.