Archived: Turning Point Somerset Glastonbury

We heard that the support provided was individualised to meet people's needs. We were told about the treatment programmes available to people according to their presenting need.

We were told that the counsellors supported and enabled people to work toward using harm reduction strategies and staying safe. We were able to see that documentation maintained on behalf of people who used the service was stored safely with their consent.

We found there were safe and effective recruitment and selection processes in place. Appropriate checks were undertaken before staff began work which ensured people were protected from the risks of being treated by unsuitable staff.

People were made aware of the complaint system. We read how people's complaints were fully investigated and resolved to their satisfaction.

During our visit we found people were provided with information and equipment that safeguarded them against the risk of infection.

We were told staff treated people who used the service with respect and dignity. We observed staff speak with people in a respectful manner and listen to their opinions and comments.

We found that care planning was person centred and agreed with the individual. Regular reviews were carried out and involved the individual at every stage.

Staff confirmed they were given the opportunity to build on their skills and received appropriate support from the registered manager and team leader.

The provider had quality assurance systems in place that ensured people were safe and changes could be made to improve the service provided.