Oak Hill Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

People’s Experience Patients we spoke with provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were “warm” and “friendly”, “positive”, and showed “compassion”. Patients said staff were “professional, gentle”, and “helped to put children at ease”. Patients felt they were treated as individuals, and their personal and cultural needs were respected. The service sought patients feedback following their care and treatment. Summarised results showed that the 22 patients surveyed answered positively to questions about their experience of treatment received, involvement and making decisions about their care and treatment and punctuality.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff told us they were treated with respect, and they felt valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.