15 October 2013
During a routine inspection
People told us that before they received any care, support or treatment they were asked for their consent and the staff acted in accordance with their wishes.
People experienced care, treatment and support that met their needs and protected their rights. All people we spoke with were ‘happy’ with their care. Their comments included "All the staff are smashing,” “The lasses [staff] are all lovely,” “Staff are really good, the care and my care plan has been developed to suit me and my social life,” “Staff never rush me, I know all the staff really well, I know who is coming into my flat and feel safe,” “Ace staff” and “The care staff are fantastic.”
We found that people's needs were identified in care plans which were reviewed at regular intervals. Records showed that people had been involved in the care planning process.
Where people were assisted and/ or prompted with their medication, people we spoke with did not have any concerns. Staff were appropriately trained and appropriate policies and procedures were in place.
People were cared for, or supported by, suitably qualified, skilled and experienced staff. The provider had appropriate and effective recruitment procedures in place.
The provider had an effective system to regularly assess and monitor the quality of service that people received.