2, 3 December 2013
During a routine inspection
We saw that the service had a number of systems in place to support the recruitment of appropriate workers and we viewed recruitment processes that ensured relevant checks were carried out prior to recruitment. We viewed the personnel files of four care workers and saw that appropriate induction and training plans were in place. One staff member told us "I had a good four day induction when I started. Managers are very supportive and we have the opportunity to do extra training." Another care worker told us "I've had fantastic support."
We observed care being delivered by workers who understood the care needs of people requiring support in their own homes. We visited two people who use the service in their homes and we spoke with a further two people by telephone. We spoke with three relatives and five care staff.