18 May 2012
During a routine inspection
Staff members were friendly and informal, whilst treating people with respect. People were encouraged by staff to communicate their needs and to make choices. One person for example used a system of pictures and symbols when choosing between different activities.
People received support to maintain contact with their relatives and with the local community. They visited a nearby shopping centre and one person attended college courses. We were told how people's diverse cultural needs were being met; this included, for example, visits to specialist food shops and to a hairdresser in another part of the city.
People's independence was being promoted. Staff were aware of people's preferred routines and the order in which they liked things to be done.