- Homecare service
Meritum Integrated Care LLP (Folkestone)
Report from 15 August 2024 assessment
Contents
Ratings
Our view of the service
The assessment took place from 06 November 2024 to 26 November 2024. Meritum Integrated Care LLP (Folkestone) is a domiciliary care agency registered to provide an extra care housing service as well as home care service. This assessment relates to the extra care housing part of the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. This assessment was undertaken in response to concerns in relation to staff skills, knowledge and understanding and the governance systems in place. We did not identify any issues in relation to the concerns raised during this assessment. The service also provides care and support at Summer Court. Summer Court is an extra care service. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care service. People living at Summer Court had their own flats in one building.
People's experience of this service
People spoke highly of the staff who they felt knew them well and knew how to meet their needs. People were happy with the care and support they received and said they would recommend the agency to others. People were at the centre of their care and support, which was reviewed with them on a regular basis. People knew the registered manager and management team. People’s feedback was listened to and acted on.