Archived: Bosworth Homecare Services (Hinckley)

Updated 12 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6 April 2016 and was announced. The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure that the registered manager would be available to assist us with our inspection.

The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the information we held about the service. This included any notifications we had received. Notifications tell us about important events which the service is required to tell us by law. We also contacted the commissioners of the service to obtain their views about the care provided. The commissioners had funding responsibility for some of the people using the service.

Questionnaires were also sent to 50 people using the service and to their relatives to gather their views of the service being provided.

During our visit to the provider’s office we were able to speak with the registered manager the branch manager, the quality assurance manager, the team leader a senior support worker and the administrator.

We reviewed a range of records about people’s care and how the service was managed. This included four people’s plans of care and associated documents including risk assessments. We also looked at three staff files including their recruitment and training records and the quality assurance audits that the management team completed.

After the inspection visit we spoke with seven people who were using the service and two relatives. This was to gather their views of the service being provided. Five support workers were also contacted by telephone following our visit.

Updated 12 May 2016

This inspection took place on 6 April 2016 and was announced. The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office. The service provided domiciliary care and support to people living in and around the Hinckley and Leicestershire area. At the time of our inspection there were 98 people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe with the staff team from Bosworth Homecare Services (Hinckley). Support workers had received training in the safeguarding of people. They knew what to look out for and the actions to take to keep people safe. This including reporting any concerns to the management team.

The risks associated with people’s care and support had been assessed. This was so that as far as possible, people using the service and the staff team supporting them were kept safe from possible harm.

A recruitment process for recruiting new members of staff was in place. This involved the management team obtaining relevant checks to satisfy themselves that the new staff members were suitable to work at the service.

All new members of staff had been provided with a comprehensive induction into the service. This included four days of training and the opportunity to shadow experienced members of the staff team.

An assessment of people’s needs had been completed at the start of people’s care and support packages. They (and their relatives) had been involved in deciding what care and support they needed and had been involved in the development of their plan of care.

Plans of care seen were centred on the person and comprehensive in detail.

Training on the Mental Capacity Act 2005 (MCA) had been provided to everyone working at the service and both the management team and the support workers understood its principles.

Support workers understood their responsibilities when supporting people with their medicines. Training in medicine management had been provided and this was being refreshed on a regular basis.

People using the service told us that the staff team were kind and caring. They told us that they were treated with respect and their care and support was provided in a way they preferred.

A complaints process was in place and a copy of this had been given to everyone using the service. The people we spoke with told us that they knew what to do if they had a concern of any kind and felt able to raise any issue with the management team.

People using the service and their relatives had been asked for their opinion of the service they received. This was through the use of surveys and home visits made by a member of the management team. The staff team were also asked for their thoughts of the service. This was through the use of surveys, staff meetings and one to one sessions with the branch manager. This meant that everyone involved with the service had the opportunity to have their say.

The provider had systems in place to monitor the quality of the service being provided.