Updated 26 April 2018
The urgent care centre at the Saddlers centre is part of the Nestor Primecare organisation; which in turn is a division of the Allied Healthcare Group. The centre is registered with the Care Quality Commission as an urgent care centre. Primecare operate hub and spoke urgent care centres within Walsall. The Saddlers centre is the community site or spoke. The hub site based at Walsall Manor Hospital was not inspected with this service.
The Saddlers Centre urgent care centre is located in Bridgeman Street, Walsall, WS1 1YT. The service holds a contract with Walsall Clinical Commissioning Group (CCG) to provide urgent care. It additionally holds a contract with Walsall CCG to provide a dressings service. The contract is for five years and the service is currently in the second year of this contract. However, the CCG has commenced a public consultation regarding closing this service down in the near future.
The urgent care centre has an agency and consultancy model for clinical staff. The service has regular agency advanced nurse practitioners (ANPs) and GPs working on a consultancy basis. The substantive staff have dedicated managerial support along with a clinical matron (lead nurse) and clinical services manager. On this site, the matron works in a managerial capacity and supports healthcare support workers with one to one reviews and practice. The matron is also the safeguarding lead for the service.
The service is open from 08:00 to 20:00 hrs daily. Patients can walk in and patients can be signposted to the service from local GP surgeries. The 111 service also directs patients to use this service during service opening hours. A few patients arrive at the service via the ambulance service.
The website for the service is: www.walsallurgentcare.nhs.uk