13 November 2019
During a routine inspection
Annix Care is a domiciliary care agency that provides personal care and companionship to
people living in their own homes. Some of these people were living with dementia and other physical disabilities. At the time of the inspection, 19 people received a service which included personal care from Annix Care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safely supported by sufficient numbers of staff who had been employed through the provider's safe recruitment processes. Staff received training on safeguarding and knew how to identify and report any concerns. Risks had been assessed and management plans put in place. Staff administered people's medicines as prescribed.
People's needs were assessed prior to their service starting. The registered manager assessed peoples’ needs and there was a clear dedication to providing high-quality person-centred care to people, to enable people to remain living in their own homes. Staff worked with healthcare professionals to make sure health needs were supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives thought staff were kind and caring. People's privacy and dignity were promoted and maintained by staff who recognised the importance of treating people respectfully.
People were involved in their care and were encouraged to share their views and preferences. People had personalised care plans which were regularly reviewed by staff. People had the opportunity to record end of life wishes and the staff worked with professionals to provide appropriate end of life care.
People, relatives and staff all felt able to approach the registered manager and were positive about their leadership style. Quality monitoring was in place and feedback was sought and used to make improvements to the service. There was a complaints policy in place which people and relatives were aware of.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (Published 15 May 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.