Background to this inspection
Updated
6 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection.
Inspection activity started on 21 January 2020 and ended on 24 January 2020. We visited the office location on 21 January 2019, and contacted people, their relatives and staff on 22 and 24 January 2020.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with three people who used the service and two relatives about their experience of the care provided. We spoke with six members of staff including the provider, registered manager, and care workers.
We reviewed a range of records. This included four people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
6 February 2020
About the service
All Aspects Care is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 13 people were receiving personal care.
People’s experience of using this service and what we found
People and their relatives were happy with the service All Aspects Care provided. People felt safe with staff who knew them well and had received the appropriate training to meet their needs. Potential risks to people had been identified and strategies put in place to keep people safe.
Systems and processes were in place to protect people from harm. Staff received regular supervisions and spot checks from the registered manager to ensure best practice was always completed. Staff had been recruited safely and all necessary checks had been completed.
Care plans detailed peoples likes, dislikes, routines and preferences. Staff knew people well and responded to their needs. People were supported to access healthcare professionals as required.
Staff understood people’s individual care needs and preferences and used this knowledge to provide them with flexible, responsive support. Staff worked in a non-discriminatory way and promoted people’s dignity, privacy and independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in all aspects of their care, and their dignity and independence was promoted. People knew which staff were coming to each call and told us that staff turned up on time.
Quality assurances and audit systems were in place and effective in ensuring person centred care was given.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 16 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.