Background to this inspection
Updated
23 June 2018
regulatory functions. This inspection checked whether the provider is meeting the legal requirements and
regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service,
and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 1 and 2 February 2018 and was unannounced.
The inspection team consisted of three inspectors and one expert by experience. An expert-by-experience is
a person who has personal experience of using or caring for someone who uses this type of care service, in
this case dementia care. There was also nurse who had experience of working with people with dementia.
As part of planning the inspection, we checked if the provider had sent us any notifications. These contain
details of events and incidents the provider is required to notify us about by law, including unexpected
deaths and injuries occurring to people receiving care. We also looked at any information that had been sent
to us by the commissioners of the service and Healthwatch. Healthwatch is an independent consumer
champion that gathers and represents the views of the public about health and social care services in
England. We used this information to plan what areas we were going to focus on during our inspection visit.
Before the inspection, the provider was asked to complete a provider information return (PIR). This is a form
that asks the provider to give some key information about the service, what the service does well and
improvements they plan to make. The PIR was received within the correct timescale and we took this into
account when we made the judgements in this report.
We spoke with eight people, three relatives and one health care professional. During the inspection, we
spoke with the registered manager and deputy manager and eight staff who worked at Sunrise of
Edgbaston. We used the Short Observational Framework for Inspection (SOFI), SOFI is a way of observing
care to help us understand the experience of people who could not talk with us, and we also made informal
observations throughout the days of the inspection. We looked at four care records, including pathway
tracking four people. We spent time reviewing records, which included rotas, training and supervision lists,
staff recruitment files, and audits.
Updated
23 June 2018
The comprehensive inspection of this service took place on 1 and 2 February 2018. It was unannounced. At
our last inspection of this service in 2015, we found it to be Good in all the key areas.
Sunrise of Edgbaston is a Care home with Nursing and can accommodate up to 98 people, up to five of
whom might be living there short term. At the time of our inspection, 68 people were living at the home.
Sunrise of Edgbaston is a 'care home'. People in care homes receive accommodation and nursing or
personal care as single package under one contractual agreement. CQC regulates both the premises and the
care provided, and both were looked at during this inspection.
People were protected from potential abuse by staff as they were trained and understood how to safeguard
them. People had risks to their safety assessed and there were plans in place to reduce the risks, which staff
understood and followed. There were sufficient staff that had been recruited safely to support people when
they needed it. People received support to have their medicines as prescribed. There were systems in place
to learn from incidents and when things went wrong to avoid this happening again.
People had their needs assessed and were supported to meet them by trained and knowledgeable staff.
People had their nutrition and hydration needs met and had an enjoyable mealtime experiences with lots of
choice. The building was purpose built and designed to meet people's needs by having many small quiet
areas for people to use if they so wished. People were supported to access health professionals to maintain
their health and wellbeing. People were supported to have a good level of choice and control of their lives
and staff supported them in the least restrictive way possible. There were policies and systems in the service
supported this practice.
People had good relationships with staff, were supported in a kind, caring, and compassionate manner.
People made choices about their care and support and were involved in decision making. People were
supported in a way, which maintained their dignity, and staff were respectful.
People had their preferences met and staff understood people's needs.
There were opportunities for people to follow their interests and take part in a wide range of activities.
People's communication needs were considered and they had support to follow their religious beliefs and
cultural practices. People understood how to complain and complaints were responded to in line with the
provider's policy. People had good care but limited opportunity to take part in discussions about their
preferences for care and support at the end of their life.
A registered manager was in post and people, relatives and staff found they were accessible. People and
their relatives had an opportunity to have say in how the home was run. The registered manager had checks
in place to assess the quality of the service people received and ensure the management of the service was
effective. The provider had a vision for the service and plans in place to make continual improvements.