Updated 14 June 2024
This assessment took place between 25 June and 17 July 2024. We carried out site visits to the service on 25 and 28 June 2024. We made 2 separate site visits on 2 July 2024, firstly during the daytime and then later that evening. Delrose is a residential care home providing care to people with a learning disability and autistic people. We assessed quality statements in parts of the key questions of safe, caring and well led. For the quality statements we did not assess, we used the ratings awarded at the last inspection (published 2 December 2023) to calculate the overall rating. At our last inspection, the overall rating for the service was requires improvement. At this assessment, the service remains requires improvement. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found Delrose were not meeting the principles of right support, right care, right culture. Right support- the care home was a suitable environment to meet people’s needs. However, people were not able to move around all areas of the service freely. The provider did not demonstrate how imposed restrictions were always the least restrictive option. Right care- The provider needed to make improvements to the training and support staff received in their role to help develop a more consistent approach when supporting people. Some staff had a good understanding of people’s needs and were motivated in their role. However, this was not consistent as some staff’s communication and engagement with people could have been more effective. Right culture – There had been inconsistent leadership at the service, which contributed to failures in the quality of care and inability to make and sustain improvements.