The Care Quality Commission
  • Dentist
  • Dentist

Nork Way Dental Practice

29 Nork Way, Banstead, Surrey, SM7 1PB (01737) 219955

Provided and run by:
Mr Karim Nasser

All Inspections

06 July 2016

During a routine inspection

We carried out an announced comprehensive inspection on 06 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Nork Way Dental Practice is located in Nork village in Banstead, Surrey.

The practice has five treatment rooms that reside over three levels including the ground floor level. There is a separate decontamination room, an X-ray room, two waiting areas, a reception area and an office.

The practice provides NHS and private dental services to both adults and children. The services provided include routine examinations and treatment, veneers, crowns and bridges and conscious sedation.

The practice staffing consisted of nine dentists (including the two principal dentist partners that own the practice), four dental hygienists, nine dental nurses (including two trainee dental nurses), a receptionist and a part time practice manager.

The practice opening hours are from 8.30am to 5.30pm Monday to Friday and some late evenings and Saturday’s by arrangement only.

One of the principal dentists is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The inspection took place over one day and was carried out by a CQC inspector and a dental specialist advisor.

Before the inspection we sent Care Quality Commission (CQC) comments cards to the practice for patients to complete to tell us about their experience of the practice. Seventeen patients provided feedback about the service. All comments received by patients were positive about the care and treatment from the practice. They were complimentary about the friendly and caring attitude of the dental staff.

Our key findings were:

  • Patients’ needs were assessed and care was planned in line with current guidance such as from the National Institute for Health and Care Excellence (NICE).
  • The practice had an ongoing programme of risk assessments and audits which were used to drive improvement.
  • Patients were involved in their care and treatment planning so they could make informed decisions.
  • Overall there were effective processes in place to reduce and minimise the risk and spread of infection although some improvements were required to the environment.
  • The practice had effective safeguarding processes in place and staff understood their responsibilities for safeguarding adults and child protection
  • Equipment, such as the air compressor, autoclave (steriliser), fire extinguishers, and X-ray equipment had all been checked for effectiveness and had been regularly serviced.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • The practice had implemented clear procedures for managing comments, concerns or complaints.
  • Patients indicated that the team were friendly, caring and provided a pain free service.
  • There was a comprehensive induction and training programme for staff to follow which ensured they were skilled and competent in delivering safe and effective care and support to patients.

There were areas where the provider could make improvements and should:

  • Review the record keeping protocols for sedation cases and ensure appropriately qualified and skilled staff are assisting in treatment provided under sedation.
  • Complete the redesign of the decontamination room to minimise the risk of the spread of infection.
  • Put into place processes to check emergency medication is in date and present.

9 January 2014

During a routine inspection

People who used the service were given appropriate information and support regarding their care or treatment.

We were able to speak with one person after our visit to the service. They were complimentary about the service they received and the staff. They told us they were always happy with the treatment and support they received when they visited the service. They told us that that the dentists were very good and explained everything 'clearly".

We saw that the service had a range of information leaflets that patients could take away with them. These included a leaflet about what the service could provide, the practice opening times, emergency treatment and information about different dental conditions and treatment options. This meant that patients had access to appropriate information to make informed decisions about their oral health.

We were told by one person who used the service that all the staff at ' the practice were excellent' and that as a family they had attended the practice since it 'opened in 1997' and had always received care that had been 'exceptional'. In additional they told us that at all times the dentist explained what they were doing and that if there was any additional work to be completed they explained everything and went through all their options open to them.

We were told that patient's consent was always requested and obtained before any work was carried out.

We spoke with a staff member who explained the procedure for the decontamination of instruments. Decontamination is required in order to minimise the risk of cross infection between equipment, patients and staff. The process for the decontamination and sterilisation followed by the practice was in line with the Department of Health requirements for decontamination in dental practices.

People who used the service were asked to participate in regular anonymous Quality Assurance Questionnaires (QA). The QA's were designed to ask for the views and feedback about the care and treatment they received at the service.

We saw that the questionnaires were available for the patients to complete and return in an anonymous way if they wanted to. We were told the service regularly analysed the results of the questionnaires and they were discussed within the team.

We saw the two most recent QA's completed June 2013 and January 2014.

28 February 2012

During a routine inspection

People that used Nork Way Dental Practice told us that they were happy with the service they received from the service.

They felt they were supplied with sufficient information about their treatment options and the various cost involved in each treatment option.

Six people stated that they never felt rushed and that all the staff made time for them.

In addition they found the staff to be friendly, well informed and treated them with respect and maintained their privacy.

Generally the people who used the Nork Way Dental Practice said that the waiting areas and treatment rooms were always kept clean, tidy and appeared to be hygienic.