About the service Adaptus Cares Ltd is a domiciliary service providing personal care to people living in their own homes. There were 86 people using the service at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safe when they received care and support from Adaptus Cares Ltd. The service supported staff to identify and report any concerns about people’s care and welfare. Risk management and medicines management protocols were safe.
Staff were trained and supported to fulfil their role. They supported people with their nutritional needs and referred them to health services when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and kind. They promoted people’s wellbeing and treated them with respect. People were involved in decisions about their care and were supported to be as independent as possible.
The service tailored care to people’s individual needs. People gave positive feedback about their experience of care and stated their care met their needs. Any complaints to the service were dealt with according to the provider’s policies.
There were robust arrangements in place for leadership and governance. Staff were clear about the expectations of their role and were supported to meet them. People and staff felt engaged with the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 28 June 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.