Lannock Manor

Updated 26 March 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

Lannock Manor is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since registration. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We took all this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with two people who used the service about their experience of the care provided. We spoke with five staff, the provider, the registered manager and a visiting health professional.

We reviewed a range of records. These included two people’s care records, staff training records and a variety of records relating to the management of the service. We reviewed two staff recruitment files.

Updated 26 March 2020

About the service

Lannock Manor is a small residential care home registered to provide accommodation and personal care without nursing. The service accommodates up to 10 adults with mental health needs in one building. There were seven people using the service at the time of this inspection.

People’s experience of using this service and what we found

People felt safe and were protected from avoidable harm by a staff team trained to recognise and report any concerns. Staff reviewed their practise when things went wrong to learn lessons and adapt their practise. Risks to people’s health and safety were identified and safely managed. People received their medicines at the right times, and these were managed safely. People lived in a clean, hygienic environment.

People were supported by sufficient numbers of staff. Staff were employed following appropriate references and disclosure and barring checks being carried out.

Staff were supported to develop their skills and worked well together. Staff worked with external care professionals to ensure people received the care and support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support. Staff supported people to express their views and consulted them about their care.

The management team and staff were caring and supported people in a person-centred way. Staff were friendly, and treated people with respect. People’s were supported and encouraged to engage in meaningful activities that supported their personal interests. People felt able to raise concerns to the management team when they wanted.

The provider and registered manager understood their role and legal responsibilities. The provider and registered manager's vision and ethos for the service was now fully understood and embraced by the staff team. Regular audits and quality monitoring helped drive forward improvements in the service. The registered manager and staff were approachable. Team morale was positive and staff were proud to work for the service.

Rating at last inspection and update

The last rating for this service was requires improvement (published 08 March 2019).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lannock Manor on our website at www.cqc.org.uk.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.