Fanshawe Avenue

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us staff were caring and that their independence, choice and control was promoted. Systems backed up this person-centred approach. Staff understood the importance of supporting people in a caring way and were able to explain how they did this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us their independence, choice and control was promoted. A person said, “Yes, I’m given choices about meals and what to wear. They make meals for me, they do everything that is asked.” Another person said, “They [staff] let me do things for myself.” Another person said, “The [staff] let me do as much for myself as I can.” A relative told us, “[Person] picks out their own clothes.” Another relative told us, “Staff help [person] decide what they want for dinner.”

People were supported to maintain their independence and have choice and control over the care they received. The registered manager told us, “By liaising with the service user and listening to them, we advise, we don’t impose. Female carers work with female service users. The male service users, we ask what they prefer. We have three field supervisors to promote quality.” Staff understood how to promote people’s independence. A staff member told us, “We encourage them to use the capacity or the skills they currently have rather than depending on staff doing everything for them. We are only there to assist.” Staff described how they encouraged people to have choice and control in relation to their care. A staff member told us, “We communicate and ask them [person using the service] if there is anything different, they want us to do. We present varieties and ask which they prefer (meals and clothes).” Other comments included, “Their opinion and suggestions are always sought” and “Dressing is an example. They will make their choice of outfit they want to put on.”

People signed consent, where they had capacity, to receiving care before they began to use the service. Care plans detailed how the person wished to be supported and preferences were documented. A care plan stated, “My choice is limited to simple things like food, books, music and catalogues.” People’s preferred method of communication was also documented. Care visit notes showed where people’s choices had been respected. A person’s care notes stated, “[Person] was really happy. [Person] said they wanted to go for a walk around the park once more and we all went for a walk.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.