6 May 2021
During an inspection looking at part of the service
New Lane is a short-term care home for up to seven people, which was set up in partnership with the Clinical Commissioning Group (CCG), Home Based Treatment Team (HBTT) and adult social care. The aim is to support people who would otherwise be treated in hospital, in a more relaxed, homely setting. People are supported by the service, as part of a wider team, to gain skills to manage their mental health. The length of stay is aimed at crisis intervention. At the time of our inspection, there were four people using the service.
People’s experience of using this service and what we found
Thorough assessments of people’s needs, support plans and risk assessments were in place. Health and safety certificates, checks and risk were complete and up to date. Medicines were managed safely and the service adhered to appropriate infection control measures.
Staff were recruited safely and sufficient staff were deployed to ensure people’s needs were met. The support provided was person-centred and inclusive. People’s diversity was respected and their individual needs met appropriately.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service responded in an open and honest way with regard to complaints, feedback and suggestions. These were used to inform continual improvement to service provision. There were quality assurance systems in place to help ensure a continued high standard of support.
The service worked in partnership with a number of other agencies and professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 3 October 2019).
Why we inspected
The inspection was prompted in part by notification of a specific incident. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has remained good. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.