6 November 2019
During a routine inspection
Mere Hall View is a service for people with learning, physical and sensory disabilities. The service offers short-term breaks for up to seven guests. At the time of the inspection four guests were staying at the home.
For this report people staying at the service are referred to as guests.
The home is a two-storey building with bedrooms on both floors. The service does not have a passenger lift therefore, guests occupying bedrooms on the first floor must be independently mobile.
People’s experience of using this service and what we found
Guests using this service were regular visitors to the home. Families can book throughout the year to enable carers to have a holiday or break. During their stay guests continued their regular routines, for example attending day centres. Families arranged transport to and from the day centres before guests checked in.
Systems were in place to help keep guests safe and staff had appropriate training. Health and safety checks and required certificates were in place and were valid.
Staff were recruited safely, and staffing levels were sufficient to meet guests needs. There was an ongoing training programme. Specialist training was provided when needed.
Care files were comprehensive and were reviewed and updated prior to guests arriving at the service. Guests personal care and oral hygiene needs were recorded.
Guests were involved in selecting the menus during their stay. Staff offered a nutritional and well-balanced diet and any special dietary needs were catered for.
The environment was safe, clean and well maintained. All bedrooms were single occupancy with bathing and toilet facilities in close proximity. Guests had access to a communal lounge and dining area.
Staff were trained in equality and diversity. Staff confirmed that guests privacy and dignity was always respected.
A range of activities were available at within the home. Most guests had televisions in their rooms.
Systems were in place for receiving and responding to complaints or concerns. Following a guests stay a follow-up feedback telephone call is made to families to check if guests had enjoyed their stay.
The registered manager and staff team were dedicated to providing care and support of a high standard to ensure that guests had a pleasurable stay at Mere Hall View.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.