11 February 2014
During a routine inspection
We spoke with the registered manager and general manager about future arrangements for the service. We were assisted by the deputy manager and senior care assistant to complete the inspection. We were told that the agency planned to submit an application to register a new manager on their return to work.
Deer Park Homecare is based at a local nursing home in Holsworthy.
We made contact with two people who received a service in the community. One person we spoke with told us "I can't fault them". We also visited two people who used services in the community who told us that "staff respect my privacy and dignity very well". We spoke with the relative of one person and explained the purpose of our visit. They thought what we were doing was a very good thing.
We made contact over the telephone with three members of staff. All three members of staff said they were well supported and they told us they could always pop into the office if they needed to talk about any issues they had.
All the people we spoke with said that their views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We were told of specific examples that were resolved by management.