- Homecare service
Candlelight Homecare Services Wimborne Area Office
Report from 6 August 2024 assessment
Contents
Ratings
Our view of the service
Candlelight Homecare Services Wimborne Area Office is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 73 people receiving personal care from the service. The assessment took place between 5 August and 8 August 2024. Since our last inspection improvements had been made at the service, these had been embedded and sustained. People had risk assessments in place for all their care and support needs. Medicines were managed safely, and an electronic system ensured changes were made when needed and medicines were administered on time. Lessons were learned and safeguarding procedures were followed. However, further improvements were implemented to ensure governance systems operated robustly within the service. The provider and registered manager were working towards further development and strengthening of the governance systems.
People's experience of this service
People told us they were safe and happy with the care and support received from Candlelight Homecare Services Wimborne Area Office. People told us they felt safe and supported to maintain their independence and live well at home. Relatives were complimentary about the staff knowledge and kindness. People were able to contact the branch office and were happy to discuss any concerns that came up. People were supported by a regular team of staff who were on time and courteous. People had care and support plans in place, and they told us they had been involved and were able to detail the care they wanted to receive. One person told us, “I am very happy with the service. They [staff] are very kind.”