Archived: Routes Healthcare DCA

We spoke with a number of people being supported by the agency. They told us they were receiving safe and appropriate care which was meeting their needs. They said the staff members visiting them were polite, reliable and very professional when undertaking their work. One person said, 'My carers are brilliant. They have been no end of help to me. I am quite poorly and without their support I would be in hospital. I cannot thank them enough when they visit me'. Another person said, 'The support I am receiving has resulted in a life changing experience for me. The staff have given me so much confidence I am no longer housebound'.

During our inspection we contacted Blackpool clinical commissioning group (CCG) and adult social care contracts monitoring teams. Blackpool clinical commissioning group told us they had commissioned several complex care packages with the agency. They told us the packages were managed well and people were receiving excellent care from well trained staff. We were told the service exceeded their expectations.

'I am very happy with the service I am receiving. All my carers were introduced to me before they commenced providing my support. They were provided with training to ensure they could meet my complex needs. I am in full control of my care package and have a say which staff can support me. The team all know my routines and we get on very well'.

'The staff who visit my wife are very understanding and willing to help. We have no problems with the staff who visit us. This is a very well run service. They always respond quickly to any changes requested to our visits'.

During our inspection we contacted the local primary care trust's continuing care and adult social care contracts monitoring teams. The continuing care team told us they had commissioned several complex care packages with the agency. They told us the packages were managed well and people were receiving excellent care from well trained staff.