12 September 2013
During a routine inspection
We saw that the provider had improved the quality of care they provided since our last inspection. A person who had just started to use the service expressed confidence that their care was planned, managed and delivered with dignity in the way that was promised.
We saw that the provider had made suitable arrangements to ensure that people who used the service were safeguarded against the risk of abuse.
Although staff told us that they could sometimes be busy, we saw that there was enough staff with the appropriate qualifications and skills to meet people's needs. Some people told us that they did not always get the same carers but they always knew the staff that supported them.
The provider was able to protect people from unsafe care and treatment by regularly assessing and monitoring the quality of the service provided.
Since our last inspection we saw that the provider had improved the quality of their record keeping.