29 November 2019
During a routine inspection
The Chestnuts Care Home is a residential care home providing personal care to 29 older people. At the time of the inspection there were 26 people living at the service.
People’s experience of using this service and what we found
People spoke positively about living at The Chestnuts Care Home. They said they felt safe and that the staff were kind and caring.
People were supported by enough staff who were recruited safely and were skilled and knowledgeable. Staff had time to sit and chat with people and were not rushed. People were protected from the risks of abuse, discrimination and avoidable harm by staff who understood how to keep people as safe as possible. People had their medicines safely and on time.
People’s health care needs were assessed with them. These were monitored and regularly reviewed. Care plans were kept up to date with any change in preference or need. People had access to health care professionals and were supported to stay as healthy as possible. People ate well and told us they enjoyed their meals. They were supported to drink plenty.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with compassion. People told us staff listened to them and their opinions were valued. People’s privacy and dignity were respected, and their independence was promoted. They had access to communal areas and a well-maintained garden, which included a sensory area. Staff understood how to protect people’s confidentiality.
People told us they knew how to complain; however, they did not have any complaints. People told us they would speak with the registered manager or staff and felt confident any concerns would be addressed. People were given important information in a format that suited them best, such as in larger print or with pictures. People told us there was plenty to keep them occupied each day. There were various activities both in the service and in the local community which people enjoyed.
The service was well-led. The registered manager promoted an open and inclusive culture where everyone was valued. The staff team worked flexibly and cohesively to provide a good quality of care. Staff felt supported and spoke passionately about working at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (Report published 11 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.