Compassionate Care Ltd

Updated 28 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed the information we had received since the last inspection. We used all this information to plan our inspection.

During the inspection

We reviewed documents related to the running of the service including 3 care plans and 3 staff files. We also looked at quality audits and concerns. We spoke with 6 staff including the interim manager, care coordinator, quality manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We spoke with 2 relatives of people being supported and visited 3 people using the service.

Updated 28 February 2024

About the service

Compassionate Care Ltd is a domiciliary care agency that provides personal care to people living in their own homes. The service provides support to adults, people with dementia, people with mental health conditions and learning disabilities and people with physical disabilities and sensory impairments. At the time of our inspection there were 22 people receiving personal care at the service.

People’s experience of the service and what we found:

The service had effective systems to monitor quality and drive improvements . The provider was proactive in addressing concerns and where things had gone wrong. People told us they were supported by a regular staff team. The service had an effective system to monitor care delivery. Staff and people using the service told us they felt able to speak to the management team at any time. Staff felt supported by the new management team.

Care plans were personalised and contained sufficient detail to support people with any identified risks. The service raised safeguarding concerns appropriately and supported people throughout. Staff were recruited safely.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 9 June 2018.)

Why we inspected

The inspection was prompted in part due to concerns received about staffing, call times and the relationship between staff and the management team. A decision was made for us to inspect and examine those risks.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.