Background to this inspection
Updated
16 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 4 February 2021 and was announced.
Updated
16 March 2021
About the service:
The Laurels is a residential care home that is registered to provide personal and nursing care for up to eight people. At the time of our inspection six people aged 65 and over lived at the home.
People’s experience of using this service:
Staff ensured people’s care needs and personal wellbeing was at the heart of this service. Staff provided care which ensured people’s requests, wishes and aims were met. The provider’s values and expected standards of care were consistently demonstrated by staff. People received a service which was exceptionally responsive to people’s needs and requests.
People's needs and wishes were met by staff who knew them well. We saw and were told of many examples of staff going 'above and beyond' to help people to achieve their aims and wishes such as visiting the countryside and going on boat trips. The registered manager and staff were passionate about providing high quality care. People and their relatives confirmed the care they received was outstanding and focused on their needs. One person said “I’m very happy here. The staff are amazing, the food is wonderful. I have no complaints at all.”
People and their relatives told us the home had a ‘homely feel’ about it and staff treated them like family. They felt they were listened to and were part of an organisation that genuinely cared for them and acted on their views. People told us they were treated with great respect and dignity and their privacy was always respected. The Laurels was an inclusive service which met people’s individual requests and needs and protected their human rights.
An established staff team was in place. They had been supported and trained to carry out their role and were aware of how to report any concerns about neglect or abuse and were confident they would be acted on.
People were supported safely, and risks regarding their care were assessed, met and recorded. People's care plans were detailed and provided staff with the information they required to support people. People’s medicines were administered and managed safely.
The service organised many community and individual activities, social events for people to enjoy. Staff ensured people lived a meaningful and active life and helped them to access the local groups and overcome barriers. The registered manager was praised by staff and people for their commitment and passion for care. This had resulted in a positive workplace culture. Staff told us they were proud of working for the home.
Systems were in place to monitor and audit the care people received to ensure the high-quality care was sustained. The registered manager valued people’s feedback and acted on their concerns and requests.
Rating at last inspection: Good (Last report was published on 14 December 2016). At this inspection we found evidence that sustained the rating of good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected: The inspection was prompted in part due to information of concern and by the previous CQC inspection reports, ratings and the time since the last inspection were also taken into consideration.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.