We carried out a review of the data available to us about Esteemed Life Care Coventry on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Esteemed Life Care Coventry, you can give feedback on this service.
Esteemed Life Ltd is a domiciliary care agency providing personal care and support to older people and younger adults in their own homes. Some of these people were living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 19 people were receiving personal care.
People's experience of using this service:
People told us they were safe. People were kept safe by staff who had been trained to meet people's needs. The registered manager and staff knew their responsibilities in relation to keeping people safe from the risk of abuse. Care plans contained detailed risk assessments and risk to people's health and wellbeing were addressed and
mitigated. Environmental risk assessments were also in place, which identified and reduced any
environmental risks to people and staff.
Robust recruitment processes continued to be in place. This prevented unsuitable staff from being employed. People told us staff were reliable and consistent. Staff were skilled in carrying out their role. The registered manager ensured staff were appropriately trained.
People told us they felt at ease with staff. People were cared for by staff who treated them with kindness, dignity and respect. Staff were committed to providing person centred care and respected people's individual preferences.
People's needs were assessed prior to receiving a service including their protected characteristics under the Equalities Act 2010. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service had a manager registered with the Care Quality Commission. The service had an effective system in place to assess, monitor and improve the quality and safety of the services provided. Staff told us there was an open culture where they were kept informed about any changes to their role. Staff and people told us the manager was approachable and listened to their ideas and suggestions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was Good (published 09 August 2017).
Why we inspected:
This was a planned comprehensive inspection based on the previous rating.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Clariotts Care Coventry is registered as a domiciliary care service to provide personal care and support to people in their own homes. This was our first inspection of the service which registered with us in March 2016. At the time of our inspection visit the agency supported four people with personal care.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe using the service and there were processes to minimise risks to people’s safety. These included procedures to manage identified risks with people’s care and for managing people’s medicines safely.
Care workers understood how to protect people from the risk of abuse and keep people safe. The suitability and character of care workers was checked during the recruitment process before they worked with people who used the service.
The registered manager understood the principles of the Mental Capacity Act 2005 (MCA), and care workers respected people’s decisions and gained people’s consent before they provided personal care.
There were enough care workers to deliver the care and support people required. People told us care workers arrived at the time expected and stayed long enough to complete the care people required. People said they were supported by care workers who they knew and felt comfortable with. People told us care workers were kind and knew how they liked to receive their care.
Care workers received an induction when they started working for the service and completed regular training to support them in meeting people’s individual needs effectively. People told us care workers had the right skills to provide the care and support they required. Support plans and risk assessments contained relevant information for staff to help them provide the care people needed in a way they preferred.
People knew how to complain and information about making a complaint was available for people. Care workers said if they had any concerns or issues they could raise these with the management team, knowing they would be listened to and acted on.
Staff felt supported to do their work and people felt able to contact the office and management at any time. The provider had systems to monitor and review the quality of service people received and understand the experiences of people who used the service. This was through regular communication with people and staff, returned satisfaction surveys, ‘spot checks’ on care workers’ performance and a programme of other checks and audits.
The registered manager was aware of their responsibilities to report events to us. For example they had sent us statutory notifications when events occurred that they had a duty to notify us of.