11 June 2019
During a routine inspection
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Outstanding
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection of Samedaydoctor Canary Wharf Clinic on 11 June 2019 as part of our inspection programme.
We had previously carried out an announced comprehensive inspection of the service on 9 May 2018 and found that it was compliant with the relevant regulations.
Samedaydoctor Canary Wharf Clinic is an independent health service based in London.
Our key findings were:
- The service provided care in a way which kept patients safe and protected them from avoidable harm.
- The service had systems to assess, monitor and manage risks to patient safety, and reliable systems for appropriate and safe handling of medicines.
- The service learned from, and made changes as a result of, incidents and complaints.
- The service assessed need and delivered care in line with current standards and evidence based guidance, and reviewed the effectiveness and appropriateness of the care provided.
- Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
- The service treated patients with kindness, respect and dignity, and patient feedback was consistently positive about the service.
- The service organised and delivered services to meet patients’ needs.
- There was a clear leadership structure in place and staff felt supported by management.
- The service had a governance framework in place which supported the delivery of quality care, and had established effective processes for managing risks, issues and performance.
We saw the following outstanding practice:
- The lead GP emails patients a few days after their appointment to see if they are feeling better or require any further assistance, which was appreciated by patients and resulted in effective interventions for patients.
The areas where the provider should make improvements are:
- Review infection control training requirements for staff in accordance with recommendations in the Department of Health and Social Care’s ‘Code of practice on the prevention and control of infections’.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care