We carried out a review of the data available to us about Office 510 Kingsfield Close, NN5 7QS on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Office 510 Kingsfield Close, NN5 7QS, you can give feedback on this service.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.
People benefitted from the availability of 24hr support from a staff team that was caring, friendly, and responsive. Their right to make day-to-day choices about how they preferred their support to be provided was respected and this was reflected in their agreed care plan. Staff were able to demonstrate that they understood what was required of them to provide people with the safe support they needed to remain living independently in the local community.
There was enough staff employed to meet people's assessed needs. A team of staff had been recruited in sufficient numbers in anticipation of being able to meet the needs of other people assessed as suitable for supporting living accommodation. People were protected from the risks associated with the recruitment of staff unsuited to the role by the provider’s recruitment procedures. Risk assessments were in place to reduce and manage the risks to people's health and welfare.
People benefitted from a service that was appropriately managed so that they received their service in a timely and reliable way. They always had the support they needed throughout the day and night, seven days a week by staff that were on duty at the supported living accommodation address.
People's rights to privacy in their own home and to make choices about how they received their care and support were respected by staff. Decisions affecting their care and support were taken in their best interest. People had the guidance and support they needed to raise concerns or make a complaint. There were policies and procedures in place to ensure that any complaints were appropriately investigated and that timely action was taken to make improvements to the service when necessary.