12 February 2013
During a routine inspection
We saw that the clinic was situated in an NHS outpatients clinic. It was in good decorative order and at the furnishings were basic but clean. There were toilets within the physiotherapy clinic and these were accessible to people in wheelchairs.
One person attending the clinic said that their treatment had "worked wonders" for them and another said that staff had taken the time to explain the process clearly. One person was being referred to another part of the service for specialist help and told us that they were in agreement with that plan. All people attending for appointments said that they were seen on time and had not been kept waiting.
Staff were observed to talk to people in a friendly; polite manner and professional manner. People receiving treatment said that they felt that they were treated with dignity and respect.
There were robust governance arrangements in place to ensure that quality and safety outcomes were reviewed and informed treatment and the care pathways.