Background to this inspection
Updated
5 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 17 February 2021 and was announced.
Updated
5 March 2021
What life is like for people using this service:
People told us that they were happy living at The Firs and that they received kind and compassionate care. People were encouraged to be as independent as possible and they had their dignity respected.
People received care that was personalised and responsive to their needs. People were involved in the planning of their care and were given choices about how they received their support.
Staff understood how to keep people safe and protect people from the risk of harm and there were enough suitably trained staff to meet people’s needs in a timely way. People received their medicines on time and risks were managed safely.
People had access to a range of meaningful activities and there were systems in place to ensure complaints were dealt with appropriately.
People and their relatives said that the provider and the registered manager were approachable and that they were consulted about the day-to-day running of the service. There was an open culture within the service and the registered manager had mechanisms in place to monitor the care and support people received in order to continually drive improvement through the service.
Rating at last inspection: Good (report published 13 July 2016).
About the service:
The Firs is a residential care home that provides personal care with accommodation for up to 57 older people and those who may have additional needs due to dementia. At the time of our inspection there were 55 people using the service.
Why we inspected:
This was a planned inspection based on the date and rating of the last inspection. The service continues to be rated Good overall.
Follow up:
We will continue to monitor the service through the information we receive.
More information is in the detailed findings below.